The following Terms of Service ("TOS") agreement is between Dragon Networks, Inc (hereinafter referred to as "Dragon") and anyone purchasing and/or using Dragon's Products and Services (hereinafter referred to as "Customer").

This agreement includes five sections: General and Business Policies, Backup Policy, Privacy Policy, Acceptable Use Policies ("AUP"), and the Service Level Agreement ("SLA") which are included herein by reference.

This agreement was last updated April 22, 2009.

In consideration of the mutual covenants contained herein, Dragon and the Customer agree as follows:

Dragon guarantees 99.9% uptime on its network. In the event Customer is unable to transmit and receive information from Dragon's network for more than fifteen (15) consecutive minutes,and Dragon determines that in its reasonable judgment that such inability was caused by Dragon's failure to provide Products and Services for reasons within Dragon's reasonable control and not as a result of any action or inaction of Customer or any third parties (including Customer equipment and/or third party equipment), Dragon will, upon Customer's request, credit Customer's account the pro-rata Dragon connectivity charges. (Only bandwidth related charges are eligible for credit. Credits are based in proportion, according to a factor that can be calculated exactly to said downtime.)

Should Dragon diagnose a problem as a hardware failure on any dedicated server or other Dragon-provided equipment, Dragon will replace the faulty hardware component within twenty-four (24) hours with an equal or better component. If the component is not replaced within 24 hours, Customer may request a pro-rated credit of Dragon server charges. (Only server rental charges are eligible for credit. Credits are based in proportion, according to a factor that can be calculated exactly to said downtime.)

New shared server vitual hosting Products and Services will be set up within one business day or upon receipt of order and payment in full by Customer. Any new account not set up by the next business day will be eligible for a waived setup fee. Business days are those normally observed by the business community in Atlanta, GA, USA.

New dedicated server, managed server and co-location Products and Services will be set up and released to Customer for use within ten (10) business days of order and payment in full by Customer. From time to time, Dragon may be out of stock or at capacity of a particular Product or Service, in which case Dragon may delay installation until the Product or Service becomes available. If the Product or Service is not delivered within ten business days, Customer is eligible for a pro-rated refund of fee based on the length of the delay.

Dragon will notify Customer at least twenty-four (24) hours prior to any scheduled maintenance. Dragon will make a best effort to provide as much notice as possible for unscheduled or emergency maintenance. Outages of network or Products and Services due to duly scheduled maintenance are not eligible for service credits.

Customer Must Request Service Credit. The Customer is responsible for applying to receive any applicable credits and providing evidence to substantiate their claim. Customer must notify Dragon of their request by opening a Help Desk ticket within two (2) business days from the time Customer becomes eligible to receive a credit or forfeit their right to receive a credit. Customer must include their full name, user name, website or server number, and the dates and times of the unavailability. Dragon will contact Customer via the Help Desk to review the status of the credit request and to determine the applicable credit, if any, due Customer. Credits will typically be applied within 30 days of request. Credits will only be applied to accounts in good standing. If the Customer account is past due, the account will be ineligible for a credit.

Remedies Are Not Cumulative. In the event that Customer is entitled to multiple credits arising from the same event, such credits shall not be cumulative. Customer shall be entitled to receive only the maximum single credit available for such event. In no event will Dragon be required to credit Customer in any one (1) calendar month Dragon connectivity charges in excess of seven (7) days of Service. A credit shall be applied only to the month in which the incident took place. Customer shall not be eligible to receive any credits for periods during which Customer received any Service free of charge.

Credits will not be provided to Customer in the event of any outage resulting from or directly related to:

1. Third party services.
2. Failure of Customer equipment or applications.
3. Scheduled server and network maintenance.
4. Off-network internet traffic.
5. DNS Propagation.
6. Domain registration or transfer failure.
7. Failure to comply with Dragon's TOS, AUP and other policies.
8. Third party software or scripts.
9. Circumstances beyond Dragons control including, but not limited to, acts of God, acts of nature, terrorism, fire, flood, sabotage, strike, acts of any governmental body and war.

All service credits will be granted at the sole discretion of Dragon. Service credits will not be issued for any circumstances beyond the control of Dragon. The limit of Dragon's liability under this SLA is limited to maximum of not more than one (1) month's charges during any consecutive six (6) month period.